Introduction Advanced
Spiral Technology and its related companies (collectively
referred to as "we", "us" and "AST")
are subject to the National Privacy Principles under
the Privacy Act 1988 (Cth) (as amended by the Privacy
Amendment (Private Sector) Act 2000 (Cth)).
This Privacy Statement explains in general terms
how AST protects the privacy of your personal information
under the National Privacy Principles. It will apply
to any personal information you provide to us:
- Via advspiraltech.com or other online sites
operated by AST and its contractors.
- Under any other agreement or arrangement.
This Privacy Statement will also apply to any information
about you that is provided to us by someone else such
as an agent.
This Privacy Statement does not apply to AST's employee
records, which are generally exempt from the legislation.
What Information Do We Collect?
The types of personal information that we collect from
you will depend on the circumstances of collection and
on the type of service you request from us. For example,
when you register as a member of our website, we may
collect details such as your name, address, credit/debit
card number and expiry date, billing address, telephone
numbers etc. As we are required by law to obtain your
consent to the collection of "sensitive information"
we will assume that you have consented to the collection
of all information which is provided to us for use in
accordance with this Statement, unless you tell us otherwise.
How We Collect Information
We may collect personal information about you when
you deal with us over the telephone, send us correspondence
(whether by letter, fax or email), visit our web site
or when you have contact with us in person. As well
as collecting information directly from you, there may
be occasions when we collect information about you from
a third party.
How We Use Your Personal Information
We generally collect your personal information for
the following purposes:
- To facilitate your membership with advspiraltech.com
and process your transactions.
- To conduct marketing activities and to conduct
market research.
Some of the personal information we collect is essential
for us to be able to accurately identify who is using
the service. Other types of personal information we
collect help us to profile who is using our services
and what their interests are.
Disclosure of Personal Information
to Third Parties
We may disclose your personal information to third parties,
for example, to our contractors to whom we contract
out certain services, data processing companies (including
operators of global distribution systems and payment
clearing houses) for the purpose for which the information
was collected or for related purposes, for example to
complete a transaction on your behalf or provide you
with a service that you requested.
We may also disclose your personal information to various
law enforcement agencies and governments around the
world for security, customs and immigration purposes.
Your information will also be shared between related
companies in the AST Group where necessary to fulfil
our purposes.
We engage third party contractors to perform services
for us which involves the contractor handling personal
information we hold. For example, we currently engage
third party contractors to:
- Provide electronic funds transfer services,
credit card account processing and related services.
- Operate call centres.
In these situations, we prohibit the third party contractor
from using personal information about you except for
the specific purpose for which we supply it.
Other than the above, we will not disclose your personal
information without your consent unless disclosure is
either necessary to prevent a threat to life or health,
authorised or required by law, reasonably necessary
to enforce the law or necessary to investigate a suspected
unlawful activity.
Access & Correction of Information
We Hold About You
We will, on request, provide you with access to the
information we hold about you, unless there is an exception
which applies under the National Privacy Principles,
including for the purpose of correcting or updating
that information.
We may recover from you our reasonable costs of supplying
you with access to this information.
Your request to provide access to this information
will be dealt with in a reasonable time.
If we refuse to provide you with access to the information,
we will provide you with reasons for the refusal and
inform you of any exceptions relied upon under the National
Privacy Principles.
Keeping Your Personal Information
Up To Date
We take reasonable steps to ensure that your personal
information is accurate, complete, and up-to-date whenever
we collect or use it.
If the personal information we hold about you is inaccurate,
incomplete or out-of-date, please contact us and we
will take reasonable steps to either correct this information,
or if necessary, discuss alternative action with you.
Transfer of Information Overseas
We may transfer to people in foreign countries any
of your personal information to fulfil the purposes
set out in this Privacy Statement, for example:
- To data processors (including providers of
electronic funds transfer services, credit card account
processing and related services).
In most cases the transfer will be necessary for the
performance of our contract with you or for the implementation
of pre-contractual measures taken in response to a request
by you or for the performance of a contract with a third
party which is concluded in your interests. Please let
us know if you have any objections to such transfers.
Resolving Your Concerns
If you wish to gain access to your personal information,
have a complaint about a breach of your privacy or you
have any query on how your personal information is collected
or used please forward your request, complaint or query
to us. We will respond to your query or complaint as
soon as possible.
Changes to This Privacy Statement
We may amend this Privacy Statement as our business
requirements or the law changes. Any changes to this
Privacy Statement will be updated on advspiraltech.com,
so please visit advspiraltech.com periodically to ensure
that you have our most current privacy statement.
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